Lynden Door
  • 13-Dec-2018 to 02-Mar-2019 (PST)
  • IT
  • Lynden, WA, USA
  • DOE
  • Hourly
  • other
  • Lynden Door

Competitive Wages and Benefits Package


ROLE: The Helpdesk Support Technician monitors the Information Technology Helpdesk ticketing system, and provides first tier technical assistance to office and plant staff for IT devices and applications throughout the Lynden Door/Alliance Door organization and related family of companies. Assists with setup and maintenance of PCs and peripherals deployed to office and plant staff, and assumes the role of customer advocate to ensure organizational peers are receiving the best possible help from IT and to ensure all tickets and issues are being resolved by the IT department in a timely manner.

 

RESPONSIBILITIES:

  • Provide Helpdesk support through the IT ticketing system
  • Assist with troubleshooting and repair of issues related to PC's, peripherals, mobile devices, and applications in local and remote offices, warehouse floors, and telecommuters of the organization.
  • Image and deploy desktops, peripherals, mobile devices, and applications for replacements, projects, or new hires.
  • Provide basic networking and telephone support
  • Provide basic ERP support for issues involving printers, application locks, and queues.
  • Assist with training for basic computer usage and company desktop software.
  • Assist with Active Directory group policies to automate administration of PC security and standards.
  • Provide asset management of desktop, laptop, and mobile device inventory.

 

CORE SKILLS & QUALIFICATIONS:

  • Associate degree in Information Technology or related field
  • Basic understanding of IT concepts, practices, and technology.
  • Basic understanding of networking technologies and TCP/IP communication.
  • Solid understanding of Windows based systems (Windows 2008 Server+, Windows 7,10).
  • Microsoft Active Directory domain experience preferred.
  • Working knowledge of Microsoft Office software and services, especially Office365.
  • Solid understanding of PC hardware and mobile devices
  • Solid troubleshooting and problem-solving skills.
  • Excellent communication skills, both written and verbal.

 

COMPENSATION & BENEFITS:

  • Competitive Wage - depends on experience
  • Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions 
  • 401-K retirement plan options
  • Paid holidays
  • Paid Time Off
  • Paid sick leave
  • Paid bereavement leave

 

MORE ABOUT OUR COMPANY:

We are an equal opportunity employer and one of North America's leading manufacturers of quality residential and commercial interior wood doors. The great service and products we are able to deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.

 

 

Full Job Description
Lynden Door
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